We dispatch your order as soon as possible (excludes Saturday, Sunday and bank holidays).
Our estimated maximum waiting time for delivery of stock items is within two to ten working days from the date the order was placed. Please allow longer for special order products. Refer to item description for further details.
Orders over Eur 60 are delivered free in Malta. For Gozo or international deliveries please send an e-mail prior to make an order to arrange for delivery costs.
If Your Order Is Delayed
If parts of, or your complete order is unlikely to be delivered within 10 working days of your order being received we will do our best to either email and let you know or update your tracking information.
However, as we may not always be aware you are still waiting for a delivery please reply to the email you where sent after ordering (which will contain details of your order and reference code etc.) explaining exactly what you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order Arrives Damaged or Incorrect
We would never pretend things won’t ever go wrong. When they do, we ask you give us the opportunity to put them right.
If your order arrives damaged or incorrect, please call or email us within 48 working hours to let us know. We will then either ask you to post back the product, or arrange to collect it from your address. Once received, we will arrange for a replacement to be sent.